Computer Maintenance: How To Prevent IT Issues in Your Business
Computer maintenance is not usually something we care about, and it just happens, maybe by force or so.
There are rare cases of users and companies taking care to adhere to preventive measures – which are very important – to avoid big problems.
In a rush, understandably, this computer maintenance is left for later. However, you will feel the pain of having avoided it when caught off guard.
So, it’s time to reflect on the importance of computer maintenance to prevent your business from stopping when you don’t expect it.
When do you have to maintain your computers?
Those who already follow our texts know that we always hit a key: prevention is much better than cure.
IT within a business should never work solely to put out fires. Your role of IT should be to prevent them.
After all, the user cannot lose a day or an hour of work, because of a computer that had problems.
So the question here is not when to maintain computers, but what to do to prevent and predict any future problem.
Therefore, we can list a series of precautions you need to take in your company’s IT. Between them:
- Use of an IT methodology to manage the activities of the area;
- Employee training on the correct use of equipment;
- Constant monitoring of networks, computers, and threats that may affect the business;
- History of your equipment’s and the issues already presented.
All of these factors influence the health of your IT structure. That is, following them will prevent severe problems in your business.
Plan your IT support need
Another critical step is to know how many times you will need to use IT support.
So, taking into account your business environment, make an average calculation of the number of times you will call your support team.
This is information that may vary, depending on the number of departments in your company. Therefore, it is necessary to analyze the department by department.
For example, a call center department is an environment that demands a lot from your computers.
This is because they need to be continuously connected and are used consistently.
In such an environment, the number of calls per user can range from 1 to 1.3 per month.
However, if you are a small or medium business, this picture is already changing a lot.
Remote solutions can help you much faster.
Today’s commercially available devices are much better and more advanced than they once were.
That is, this equipment usually presents fewer problems than their predecessors.
Also, the user himself is often able to solve the problem. Whether on their own or under the guidance of a technician.
Therefore, having an in-house, IT support team for face- to- face service is no longer worth it.
Most likely, this team of professionals will be idle most of the time.
This way, your company will end up wasting financial resources due to the low productivity of this team.
To give you an idea, 80% of service desk demands refer to simple issues, such as a password change, for example.
Using remote services, you can solve problems like these very simply and quickly.
Best of all: reducing staff costs.
What’s more, if you want to be able to optimize your processes and save at the same time, it is worthwhile to outsource IT support.
Hiring technicians to maintain computers is often assigned to partners in most companies.
In an SME office, computers are used less intensively and at intervals.
They are shut down when office hours are closed and on weekends. They also have a little rest time.
Also, the programs themselves run on such companies require far less computer capacity.
That is, in SMEs, the number of calls per user already drops to between 0.6 and 1 per month.
Based on this information, you can now check what your business average is.
To do this, divide the number of IT support calls you typically request per month by the number of employees.
This way, you will know how often your business will need a computer maintenance service.
What can you resolve remotely and in person?
Remote solutions are more advantageous and economical for the business.
However, not all calls can be solved remotely.
This is because the way the service will be resolved depends on the type of issue. Check out some examples below.
Problems such as:
- Exchange of passwords;
- Configuration and installation of the software;
- Computer restoration;
- Virus scan;
- File cleaning;
- Email client configuration (Outlook or Mail);
- Cloud services setup.
In-Person Problems are:
- Computer formatting;
- Exchange of components;
- Hardware cleaning;
- Restoration of the internet connection;
- Problems with peripherals (printers, router, keyboard, etc.);
- Wi-Fi network setup;
- Computer network configuration;
- Server configuration.
Also, remember that you need an internet connection to request a remote service.
That is, if your problem has caused the connection to drop or you don’t have a broadband connection, your service will be in person.
How much does computer maintenance cost?
Now, you may be wondering what the average cost for this type of service is.
So we did a study on some computer maintenance solutions.
We analyze the cost of the primary services of each company to obtain the market average.
This will let you know if you are paying a fair price for the solution.
So let’s cut to the chase.
As for the so-called remote, we found that the average value for them is approximately $ 65.00.
On the other hand, the so-called face-to-face goes for about $ 211,25 and comprise, more or less, two hours of availability of the technician after solving the problem.
Maintain expert computers
When it comes to computer maintenance, looking for a computer expert is critical to avoiding future problems.
Only a professional can repair your machine, following the best IT practices.
So be sure to look for a trusted IT support company that is truly able to serve you in the best way.